IceStar Media was formed in 2002 by Seran Bond; whose career path started in database marketing and progressed into website project management positions for companies including Pearson Education, City of London based Ovum IT and Telecoms Consulting and The Open University.
IceStar Media is a reputable and professional family run business that provides website design and management, bespoke database development, IT consultancy and website development and management services for primary and secondary schools, and focuses on quality, innovation and customer service. We serve our valued customers from 2 locations, one in Lincolnshire and one in Hertfordshire so distance is not an issue for us when it comes to setting up a meeting in any of the surrounding counties!
Over the years we have harnessed and tailored a wide variety of online technology systems and support services to grow our client’s businesses and increase their profitability – with proven results. We pride ourselves on our great work ethic, integrity, and end results for all of our customers.
We adhere to the latest COVID secure business practices to wear masks, maintain social distancing and sanitise frequently at all face to face meetings and onsite client consultations where required. Our business services are not affected, we are operating within normal business hours and here to support our clients adapt their businesses through these very challenging times.
Our philosophy as a company is simple, we will work with you to design, implement and manage an online application that is tailored to your exact business requirements. Whether it’s a website for your business, an online eCommerce powered shop or a bespoke database tailored precisely to your needs we are the right people to work with.
Why? Because we genuinely offer the right balance of creativity, technical expertise and business knowledge. We are a dynamic, fresh and enthusiastic company and we are committed to our clients and their long-term profitability and growth.
We’ve designed our entire business model and service range around everything a business needs when they’re starting out or looking to grow their business online – ensuring that working with us is always a productive and hassle-free experience. We offer our clients full control of their websites should they choose to maintain their own content, and our friendly team is always on hand for support after your business systems are live.
Over the years we have invested a lot of our time to understand what our customers really need out of technology and work with them to implement and support their online business requirements. From project inception, completion and ongoing support, you will have a dedicated point of contact so you don’t have to worry about dealing with different people each time you call or email. We take great pride in the fact that we are professional, approachable and socially responsible when it comes to running our business in our community; and we have a happy client base to back us up!
We recognise the fact that usability, functionality, and visual impact are 3 of the most important factors when delivering online interfaces and websites. Using this strategy, we will work with you and your team to ensure that your brand messaging and marketing goals are achieved with the systems we create – we’ll bring your idea to life!
We have extensive experience in creating high performance, feature-packed,mobile-friendly websites from start-ups to large businesses. Our in-house development team can enhance or create plug-ins and modules that will meet both your business and industry needs so give us a call to discuss your requirements. We are used to working with business owners, IT Project Managers, Web Designers and Software Developers.
Seran graduated from City University, London, with a BSc. (Hons) degree in Management and Systems in 1996, specialising in Marketing Communications and Strategy and European Business Culture. After graduating Seran joined Pearson Education as a Database Executive and her career rapidly expanded into the fields of website design and web development and content management.
After working in the City of London for an IT and Telecoms consultancy as a Web Content Manager and then as an IT Project Manager for The Open University, Seran setup the business in 2002 and today IceStar Media Ltd. serves a diverse range of businesses from many different industry sectors.
Seran is very proud of the reputation IceStar Media has gained over the years and she has over 22 years of expertise in the design and delivery of database and web-based business systems, web content management and project management. Seran is extremely passionate about delivering quality customer service and IT solutions to IceStar Media’s clients and is equally driven when it comes to injecting her creativity and enthusiasm for success into every project, irrelevant of size or value.
Seran is also the proud mum of an amazing 10-year-old, has attained a professional certification from Capel Manor College in the foundation level Principles of Garden Design, loves ancient history and architecture, sport, is a big fan of good food, and no matter what the weather throws at her will get her trainers on and go for a run along the local rivers and parks in Lincolnshire and thoroughly enjoys motivating people to get active and take care of their health. She has also been invited into schools to assist classes with blogging lessons and highlight and emphasize the importance of online safety for children, a subject Seran is extremely passionate about.
“I first met Seran at a Hertfordshire Chamber of Commerce networking event back in 2007 when I was working for St John Ambulance. Back then, I hired Seran and IceStar Media to build an intranet site, which was a great success. I value Seran’s opinion and have found her to be completely trustworthy, professional, knowledgeable, friendly and above all dedicated and committed to delivering against the brief set. Therefore, I can say confidently that I would have no hesitation in recommending her to anyone looking for assistance with web development. ”
Jackie Eade, Retail Project Manager
As a Technical Director of IceStar Media, Mark has designed, developed and project managed a diverse portfolio of business-critical technology solutions for high profile clients from a wide range of public and private industry sectors. Mark has applied over 24 years of IT expertise to work with clients to develop and implement bespoke database systems, eCommerce and stock control applications and custom-built technology solutions for clients with bespoke business requirements.
Mark is highly experienced in Magento, WordPress and WooCommerce eCommerce system installations and development. Mark has also provided IT consultancy and project management services to several large UK organisations.
Mark graduated from Essex University with a BSc. (Hons) degree in Computer Science in 1995, has set-up and managed an IT help desk system for The Open University library, and attained professional qualifications in Solaris administration and Crystal Reports. Mark is a real foodie and likes to try out and adapt recipes, and his specialities include various cakes and breads, and his secret chicken doner kebab formula has delighted many a guest over the years! He is also an avid reader and a keen cyclist. Mark has provided hours of technology and systems advice to many local businesses and will go out of his way to research the latest IT practices and protocols to offer clients comprehensive options that best suit their requirements.
“I have worked with Mark Bond from IceStar Media for over a year and a half and cannot recommend him highly enough. Some developers talk – Mark delivers! He leverages his extensive technical knowledge in conjunction with years of practical programming and general business experience working on a diverse range of projects across many business types and industries to help you achieve your goals as a business. For example, he brings clarity to a project’s early stages when vague ideas and possibilities are abundant and genuine solutions in short supply. He has the confidence to challenge the status quo throughout the project lifecycle and the requisite skills and experience to back it up with innovative, effective and more efficient alternatives. I also always appreciate how he is able to patiently explain highly technical concepts in a way that makes complete sense to a layperson. In short, Mark is a professional who offers a lot more than you might expect and delivers on his commitments. I would definitely choose to work with him again.”
Hugh Howard, Senior Research Specialist at SBD
At IceStar Media we are also very passionate about “giving back” by helping to support local causes and initiatives. Not long after IceStar Media was first formed in 2002 we volunteered our time and services to manage and update a series of websites for a global female inventors and innovators network until they secured the funding they had applied for. We also managed the stand and represented the network at an invention show in London for 3 days in support of women inventors and innovators worldwide.
For many years we supported Shine Charity (formerly known as the Association for Spina Bifida and Hydrocephalus – ASBAH), a community of 75,000 individuals, families, friends, and professionals, sharing achievements, challenges and information on living with hydrocephalus, and/or spina bifida, and related issues.
In 2010 we worked alongside teams from the Hertfordshire Chamber of Commerce, GlaxoSmithKline, the Highways Agency, and Hertfordshire County Council on a sustainable travel website. The site is committed to making journeys to Gunnels Wood in Stevenage as easy and hassle-free as possible. It provides visitors with everything they need to know about changing how they travel to work to make it cheaper, healthier and less stressful, as well as less polluting for the environment. The site offers members benefits such as discounted rail travel, bikes, etc. We volunteered our time to work on this project by building the first phase of the website that was launched in 2010 and attending steering groups to discuss the future direction and vision of the initiative. We are still acting members on the steering group.
We frequently volunteer our time or offer reduced rates to a London-based social enterprise that encourages, motivates and inspires black boys and young black men to realise their potential and make viable transitions into adult life.
We have also set-up, managed and supported a community crowdfunding campaign driven by social media to raise over £5400.00 in 30 days for a local cause.